Privacy Policy

Privacy Policy
Effective Date: 06/06/2025

Mountain Junk Removal (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes what personal information we collect, how we use it, who we share it with, and your rights. This policy complies with applicable United States federal and Arizona state privacy laws.

By using our website, contacting us, or requesting services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and physical address
  
• Service Details: Information you provide related to junk removal services, including property access details and appointment preferences
  
• Payment Information: Billing address and payment method, processed securely through trusted third-party providers
  
• Communication Records: Information from your calls, emails, or text messages with us
  
• Website and Device Data: IP address, browser type, visited pages, and time spent on the website (via cookies and analytics tools)

2. How We Use Your Information

We use your information to schedule and complete junk removal services, contact you with service updates, appointment reminders, or follow-up messages, process and confirm payments, respond to customer service inquiries, and improve our website, services, and communications.
 

SMS Communication:
If you provide your mobile number and opt in to receive text messages, we may send service-related messages such as appointment confirmations and reminders.

We do not share your SMS consent or phone number with third parties or affiliates for marketing purposes.

3. Sharing Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third parties who assist with scheduling, billing, website hosting, or customer support
   
• Legal Compliance: When required by law, subpoena, court order, or to defend our legal rights
   
• Business Transfers: If our business is sold, merged, or reorganized, your data may be transferred as part of that transaction

All third parties we engage are contractually obligated to keep your data secure and use it only for authorized purposes.

4. Your Rights and Choices

You have the right to access your personal information, correct inaccurate or outdated information, request deletion of your information (when legally permitted), and opt out of marketing emails or texts at any time. To make a request, contact us here.

5. Data Security

We take reasonable administrative, technical, and physical steps to safeguard your personal information. However, no system can be guaranteed to be completely secure.

6. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

7. Cookies and Website Tracking

We use cookies and similar technologies to monitor website usage and improve your experience. You can adjust your browser settings to refuse cookies, though this may limit functionality.

8. Arizona and U.S. Law Compliance

We comply with the U.S. Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and Arizona privacy laws. Arizona residents may have additional rights regarding the use of their personal data.

9. SMS Terms & Conditions

By providing your mobile number and opting into SMS from a web form or other medium, you agree to receive SMS messages from Mountain Junk Removal. This includes SMS messages for appointment scheduling, appointment confirmations and reminders, service updates, account or billing notifications, follow-up messages related to completed or scheduled services. Messaging frequencies vary. Message and data rates may apply. For assistance, text HELP or contact us here. Reply STOP to any message to opt out.

SMS messaging is intended for service-related communication only. Your consent to receive SMS messages is not shared with third parties or affiliates for marketing purposes.

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website with a revised “Effective Date.” Continued use of our services after any update constitutes your agreement to the revised terms.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us here.